Privacy policy

BOA BOA Studios is committed to safeguarding the protection, security, and privacy of your data, as well as maintaining the trust you have placed in us.

In this Privacy Policy, you will find all the relevant and applicable information regarding the use of personal data from our customers and users, regardless of the channel or medium (online or in-person) from which the data is obtained.

We aim for you to have complete confidence in us and know that your data is secure. Our commitment to your information is unwavering - we approach the protection of your privacy with the utmost seriousness and care; it's your right.

If you have any questions about how we handle your data, please don't hesitate to contact us via email at dataprotection@boaboastudios.com.

We are pleased to present our Privacy Policy to ensure you are informed about how your data is treated, what your rights are, and the security measures we have in place when you browse the website www.boaboastudios.com.

Organic Supplyworks Unipessoal Lda & Comandita, the company that owns the registered trademark BOA BOA Studios, located at Rua das Mercês 41, 9000-224 Funchal, Madeira, Portugal, with tax identification number PT516247441, is the entity responsible for processing your data and ensures compliance with national legislation and the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and the Council, dated 27 April 2016).

We pledge to collect, store, process, transmit, or delete your data transparently and responsibly, exclusively in connection with the purchase and sale of our products.


WHAT DATA AND INFORMATION MAY WE NEED TO COLLECT?

Personal data: This includes essential information necessary for processing your request and complying with the relevant laws and regulations, such as your name, address, taxpayer number, email address, phone number, and payment method data. Refusal to provide this data may prevent us from processing and responding to your request. We may use your data to contact you for newsletters, marketing or promotional materials, and other information we believe may be of interest to you. You can always opt out of receiving these communications by following the unsubscribe link or instructions provided in any email we send, or by contacting us at dataprotection@boaboastudios.com.

Customer history: To provide you with personalised information about our products and services, promotional campaigns, commercial offers, and other activities closely related to BOA BOA Studios, we need to store information about your purchased products, transaction dates, support interactions with BOA BOA Studios, and other relevant metrics that allow us to offer you excellent service. You can manage your permissions under "My Account."

Cookies: To optimize your browsing experience, we use cookies to store information that is useful for this process, such as your preferences. Cookies help us recognize your preferences and interact with you. These are small files containing limited data, including a unique anonymous identifier. We use cookies and similar tracking technologies to monitor activity on our service and retain certain information. The data collected from cookies also helps us enhance our website by providing insights into visit frequency and patterns, user-specific content adaptation, search speed, and more. You can manage cookie permissions in your browser settings. However, be aware that disabling cookies may affect your browsing experience on our site.

Data controller: Refers to the individual or entity responsible for determining the purpose and methods of personal data processing. For the purposes of this Privacy Policy, we are the Data Controller for your Personal Data.

Automatic collection from websites and social networks: When you visit our website or social networks, it's as if you're in our office, watching our storefront, or visiting our home. We may have access to some information collected automatically, including your IP address, internet service provider, browser, visit time, pages viewed on our website, social networks, your location (if authorized), and other statistics. This information helps us maintain an optimized environment for your visit.


HOW DO WE USE YOUR DATA?

We use your data for the following purposes:

  • To provide and maintain our service.
  • To notify you of any changes to our service.
  • To enable you to engage with the interactive features of our service.
  • To provide customer support.
  • To collect essential information for service improvement.
  • To monitor service usage.
  • To detect, prevent, and resolve technical issues.


WITH WHOM DO WE SHARE YOUR DATA?

We may share your data with the following entities:

  • Financial institutions.
  • Fraud detection and prevention organisations.
  • Technological service providers.
  • Logistics, transportation, and delivery service providers and partners.
  • Customer support service providers.
  • Partners and service providers related to marketing and advertising.
  • Judicial, tax, and regulatory authorities to comply with legal obligations as expressly required by these authorities.


HOW LONG DO WE RETAIN YOUR DATA?

When using our service, we may request personally identifiable information to contact you or identify you, such as your email address, first and last name, phone number, address, state, province, zip/postal code, city, cookies, and usage data.

The retention period for your data may vary depending on the purpose for which it was collected:

  • For user registration management on our website, we retain your data for as long as you remain a registered user.
  • For purchase and sale transaction management, we keep your data until the transaction is complete, including potential returns, complaints, or issues associated with a specific product or service.
  • For marketing purposes, we retain your data until you unsubscribe from our newsletter, or, if you participate in promotional activities, we keep your data for six months following the conclusion of the event.
  • Regardless of the purpose for processing, we will store your data securely for the duration of any potential legal responsibilities in compliance with applicable legislation. Once these obligations expire, we will delete your personal data.


HOW DO WE PROTECT YOUR DATA?

BOA BOA Studios implements security measures to protect your data through data encryption and authentication tools. We are committed to regularly reviewing our data collection, storage, and processing practices to safeguard against unauthorized access to our systems. Your security is our top priority.


WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?

If you are a resident of the European Economic Area (EEA), you have specific data protection rights under the General Data Protection Regulation (GDPR). At BOA BOA Studios, we strive to facilitate the exercise of these rights, which include:

  • Requesting access to your data and information collected.
  • Requesting the correction of personal data.
  • Requesting the deletion of your data, except when necessary for the purpose for which it was collected or to comply with the legal obligations of Organic Supplyworks Unipessoal Lda & Comandita, and requesting restrictions on data processing.
  • Objecting to the use of your data for marketing and advertising purposes.
  • Requesting the portability of your data to another entity and receiving a copy.
  • Withdrawing consent for data processing at any time.


ANALYTICS

We use service providers to monitor and analyze the use of our service, such as Google Analytics. Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google may use the collected data to personalize advertising based on your activity. You can opt out of Google Analytics activity tracking by installing the browser add-on to disable Google Analytics.

For more information about Google's privacy practices, visit the Google Privacy and Terms web page: https://policies.google.com/privacy. To exercise your rights, please send your request to dataprotection@boaboastudios.com with a description of your request.

We do not collect or process data, or accept orders from children under the age of 16. You can consult with your parents about BOA BOA Studios.


IF YOU DISCOVER ANY VIOLATIONS IN THE TREATMENT OF YOUR DATA:

You have the right to file a complaint with the relevant supervisory authority - the National Data Protection Commission: https://www.cnpd.pt. You may also seek legal remedies that you deem appropriate.

Please note that this policy may change at any time without notice to visitors or users of our website. If you have concerns about this matter, we recommend regularly checking this page for updates. By browsing www.boaboastudios.com, you agree to the practices outlined in our policy.


CONTACT

If you have any questions about our Privacy Policy, feel free to contact us at dataprotection@boaboastudios.com.